Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you.

 

Your appointments are of high importance to us and we approach EVERY appointment with care and thoughtful preparation.

 

The policies outlined in this section constitute Libran Beauty’s Booking Terms and Conditions and help us to ensure that we’re providing the best service for our clients. Your adherence to the outlined Booking Terms and Conditions are greatly appreciated.

 

We thank you, in advance, for your consideration and understanding.

 

Cancellations

Cancellations must be made 48 hours in advance to avoid penalty. Cancellations are defined as missed appointments that are not rescheduled for another time. 

 

All cancellations made within less than 48 hours notice will incur a 50% service charge and forfeiture of your initial deposit. No exceptions.

 

A credit card is required to make an appointment. Cancellation fees will be charged to the card you provided at the time of booking. 

 

Excessive Cancellations

All cancellations are noted in your file.

 

Excessive cancellations are subject to a charge to your credit card of 100% of the service amount.

 

Excessive cancellations are defined as 3 or more cancellations within the same year. Your 3rd cancelled appointment within the same year and all future cancelled appointments thereafter will incur a 100% of the service amount indefinitely. No exceptions.

 

ALL cancelled appointments will result in the forfeiture of your initial booking deposit.

 

Rescheduling

We understand that at times unexpected circumstances may require schedule adjustments. If you need to reschedule your appointment, we respectfully require that you provide at least 48 hour notice from the time of your scheduled appointment.

 

All reschedules made within less than 24 hours notice will incur a 50% service charge and forfeiture of your initial deposit. No exceptions.

 

To reschedule your appointment you can text us at (415) 484-8859 or email us 48 hours in advance to avoid a penalty. 

 

For appointments at our studio location, simply log into your Libran Beauty account and reschedule under the “My Bookings” tab. Please note, this feature is only available for appointments at our Studio locations. 

 

Don’t have an account? No problem! Sign up for one here.

 

Excessive Rescheduling

All reschedules are noted in your file.

 

Excessive rescheduled appointments are subject to a charge to your credit card of 50% of the service amount.

 

Excessive rescheduled appointments are defined as 3 or more consecutive rescheduled appointments. Your 3rd consecutive rescheduled appointment and all future rescheduled appointments thereafter will incur a 50% of the service amount indefinitely. No exceptions.

 

ALL rescheduled appointments will result in the forfeiture of your initial booking deposit.

 

Late Arrivals

Should you arrive more than 10 minutes late for your appointment, we cannot guarantee that we will provide the service. If you call ahead to advise you are late we will try to accommodate you. 

 

Please keep in mind that we maintain an on-time schedule so we have enough time to clean, sanitize and prepare the studio before EVERY appointment.

 

If we cannot accommodate you, you will incur the same cancellation fee of 50% service charge and forfeiture of your initial deposit. We will try our best to reschedule your appointment for another time that suits you. 

 

We will try our best to reschedule your appointment for another time that suits you.

 

Note, our Rescheduling Policy and Excessive Rescheduling Policy will apply. We highly recommend arriving early to find appropriate parking.

 

No-Shows

You are considered a no-show if you fail to show up for your appointment without notifying us. No-shows will incur a 100% service charge of the full service amount. No exceptions.

 

ALL no-shows appointments will result in the forfeiture of your initial booking deposit.

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Unpaid Balances

In the event of outstanding invoices that remain unpaid for a period exceeding 60 days, the customer will not be able to book future services until the full balance is paid in full. Additionally, all accrued rewards points will be forfeited indefinitely.

 

Refunds

All services are final. No refunds are available for any Libran Beauty service.

 

Booking an Appointment

All appointments are booked online.

 

Please note that by booking an appointment with Libran Beauty, you are accepting the conditions of our Booking Terms and Conditions in its entirety.

 

Deposits

A nonrefundable $1 deposit is required at the time of booking your appointment to hold your appointment time. Deposits are nonrefundable. Instead, your deposit of $1 will be applied to the purchased service price. In the event of a cancellation, no-show, or reschedule, you will forfeit your booking deposit and your booking deposit will NOT be applied to the purchased service price.

 

Payments

We only accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards for all purchases. Gratuities are to be paid separately and are not included in our pricing. We do not accept checks.